Care & Maintenance

How do I clean my PICKAPICK ukulele?

The best way to keep your PICKAPICK ukulele clean is to be proactive. After each play, wipe the strings with a soft, 100% cotton cloth to keep strings and fretboard clean. Finger oils can corrode frets and loosen glue over time, affecting playability. If the fretboard is dirty, remove strings and gently clean with steel wool. When frets shine again, wipe fretboard with mineral or lemon oil. For a really dirty fretboard, repeat.

For satin finish PICKAPICK ukuleles, clean with a soft, 100% cotton cloth. Don’t use guitar polish as it can create glossy areas that don’t match the satin finish.

For gloss finish PICKAPICK ukuleles, use a 100% cotton cloth and quality guitar polish. Follow the instructions on the polish bottle. Avoid using polish too often as it may make the gloss finish cloudy over time.

Where should I store my PICKAPICK instrument?

The best place to store your PICKAPICK instrument is in your hands while making music. But when you need to put it down, place it in its case. If you live in a dry area or use home heating in winter, buy a quality humidifier for the case to prevent cracks and ensure good playability. If you leave your ukulele out of its case when not in use, put it on a stand or wall mount.

Restringing your PICKAPICK ukulele?

The PICKAPICK ukulele uses strings without a ball end. Knowing how to tie a proper knot at the bridge is important. The strings are designed to be stretched properly before playing. Stretching the strings ensures good tuning and playability.

Avoid Humidity Area

The ideal temperature for storing a PICKAPICK ukulele is around 70 degrees Fahrenheit, and the ideal humidity is between 45%-55%. Avoid extreme temperatures and humidity to prevent sound impairment.

Keep It Clean

Dirt, dust, sweat, and grease from your hands can stain and affect the wood. Use a cleaning cloth to remove dust and stickiness.

Warranty & Repair

WARRANTY TERMS and CONDITIONS

PICKAPICK warrants solely to the original purchaser that the instrument purchased shall be free from defects in workmanship and materials and shall function for a period of one (1) year from the date of purchase. PICKAPICK reserves the right to determine upon inspection if the warranty claim is valid or not.

This Limited warranty is valid to the original purchaser only and is non-transferable.

The instrument must have been purchased at an Authorized PICKAPICK Dealer or Online store.

Keep your original sales receipt. It is required to make a valid warranty claim.

Any modification to the instrument will void the warranty.

Unsolicited returns to PICKAPICK Music or any of its authorized dealers will not be accepted.

ITEMS NOT COVERED UNDER THIS WARRANTY

Asserted defects or damages due to negligence, misuse, accident, improper maintenance, or modification practices on the instrument or its parts.

Normal fret and string wear on the instrument including broken strings and tuners due to improper tuning.

Normal wear or breakage of frets, strings, nuts, saddle, batteries, finish or other damage or deterioration due to normal wear and tear of the instrument or its parts, or to normal wear and tear or breakage of any part of an instrument, including but not limited to controls, buttons, switches, jacks, plated surfaces, tuning devices, or to any instrument case, gig bag, gig bag handles, zippers, latches, case hardware, or case exterior.

Damage resulting from exposure to extreme temperatures,humidity, acts of nature, dry climates, or salt air climates.  When the instrument is not in its case or bag for more than two days we recommend it be stored in a room with a relative humidity of 40-60% with its humidifier correctly installed inside the instrument.

Damage due to negligence, misuse, accident, or improper maintenance practices.

Normal fret and string wear on the instrument including broken strings and tuners due to improper tuning.

Exposure to heating or cooling sources that cause damage to the instrument.

Instruments damaged in transit.

All models are subject to specification changes at any point in time without notice.

To FILE A CLAIM

Have your original sales receipt ready, it is necessary to make a valid warranty claim. Then contact your authorized PICKAPICK Music dealer and discuss the issue with them. Many times, they will be able to help you resolve the issue quickly. All warranty claims must be made through the authorized PICKAPICK dealer where the instrument was purchased. This includes, but is not limited to, mail order, Internet sales, in-store purchases and authorized online auction sites.

Return & Refund

RETURN POLICY FOR PICKAPICK INSTRUMENTS SOLD ONLINE

If you are not satisfied with your purchase for any reason, you may contact PICKAPICK Music to return it for a refund of the purchase price within 30 days of receiving the product.

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all shipping costs unless the item was not received as described.

All returned items must include all original packaging, manuals, accessories, etc. (if applicable).

Receipt is non-transferable from owner and original owner must have the original receipt for warranty claim.

Shipping & Delivery